Return And Exchange Policy

At WRskin, we want you to feel confident with every purchase. We offer a 3-day return and exchange policy subject to the following terms and conditions.

Change of Mind

In case you change your mind about your purchase, the product may be returned or exchanged within 3 days of delivery, provided that:

  1. The product must be unused, unopened, and in its original condition.
  2. The product must remain in its original packaging, including all seals, labels, and accessories.
  3. Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged unless the product is defective, damaged, or incorrectly delivered.
  4. The returned product will be inspected by our team. If it meets our return requirements and is in resalable condition, the refund will be processed within 48 hours after approval.
  5. Courier and packaging charges may be deducted from the refundable amount.

DEFECTIVE / DAMAGED / WRONG PRODUCT

If you receive a product that is defective, damaged, leaking, broken, or different from what you ordered, please contact us within 3 days of delivery.

The following process will apply:

  1. Report the issue within 3 days of receiving your order.
  2. Send clear photos/videos of the product, packaging, and delivery parcel along with your order number to our official WhatsApp/customer support.
  3. Our team will review your case within 48 hours and verify the issue.
  4. If the claim is approved, WRskin will arrange the appropriate replacement, exchange, or refund.
  5. In case of a refund, the refund will only be processed after the product has been received and inspected by our team.

IMPORTANT NOTE

For hygiene and product-safety reasons, opened, used, or tested skincare products are not eligible for return or exchange, unless they arrive defective, damaged, or incorrect.

Please make sure to check your order before opening the product.

For assistance, please contact WRskin Customer Care.